Privacy Policy – Jonathan Roberts Roofing Contractors Ltd

Company Name: Jonathan Roberts Roofing Contractors Ltd

Company Registration Number: 04813325

Registered Address:

Min-y-dwr

Llanyblodwel

Oswestry

Shropshire

SY10 8NQ

United Kingdom

Contact Email: info@jonathanrobertsroofing.com

Jonathan Roberts Roofing Contractors Ltd is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect any personal information you provide when using this website or our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Personal Data We Collect

We may collect and process the following information:

  • Name

  • Email address

  • Telephone number

  • Postal address and postcode

  • Details submitted through contact forms

  • Enquiry and quotation information

  • Website usage data (IP address, browser type, pages viewed)

  • Cookie identifiers and consent preferences

Some data is provided directly by you (for example, when completing a contact form). Other data is collected automatically when you use our website, subject to your cookie consent choices.

2. How We Use Your Data

We use personal data for the following purposes:

  • To respond to enquiries and provide quotations

  • To deliver roofing and building services

  • To communicate about projects and appointments

  • To comply with legal and regulatory obligations

  • To improve our website and services

  • To prevent fraud or misuse

We do not sell personal data to third parties.

3. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract: to provide services requested by you

  • Legitimate Interests: managing enquiries and improving services

  • Legal Obligation: compliance with tax and regulatory duties

  • Consent: for analytics cookies and any marketing communications

You may withdraw consent at any time.

4. Cookies, Google Analytics and Google Tag Manager

This website uses CookieYes to manage cookie consent in line with UK GDPR and PECR.

How cookies are controlled

  • Non-essential cookies are blocked by default

  • Google Analytics and marketing trackers load only after consent

  • Users can change or withdraw consent at any time via the cookie settings link on the website

Google Analytics (via Google Tag Manager)

We use Google Analytics 4 through Google Tag Manager to understand how visitors use our website. When consent is granted, analytics may collect:

  • Pages viewed and time on site

  • Device and browser information

  • Approximate location

  • Anonymised IP address

Google Tag Manager itself does not store personal data and only activates tags according to the consent choices made through CookieYes.

5. Contact Forms and WPForms SMTP

When you submit an enquiry through our website forms we collect:

  • Name

  • Email address

  • Telephone number

  • Message content

This information is used solely to respond to your enquiry and provide our services.

Form submissions are sent via email using WPForms SMTP and may be stored in:

  • Our email accounts

  • Customer management records

  • Project files

We do not use form data for marketing unless you provide separate explicit consent.

6. Data Retention

We retain personal data only as long as necessary:

  • Enquiry information: up to 24 months

  • Customer records and invoices: 6 years (HMRC requirement)

  • Email correspondence: up to 24 months

  • Cookie consent records: as required for compliance

Data is securely deleted when no longer required.

7. Sharing Your Data

We may share personal data with:

  • Trusted subcontractors involved in your project

  • Accountants and professional advisers

  • IT and website service providers

  • Authorities where legally required

All third parties must keep your data secure and use it only for agreed purposes.

8. International Transfers

We aim to keep data within the UK and EEA. Where services such as Google Analytics or email providers involve transfers outside these areas, appropriate safeguards are in place including UK adequacy regulations and standard contractual clauses.

9. Your Rights

You have the right to:

  • Access the data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise these rights contact:

info@jonathanrobertsroofing.com

We will respond within one calendar month.

10. Data Security

We use appropriate technical and organisational measures including:

  • Secure email systems

  • Password controls

  • Restricted access to records

  • Regular software updates

11. Data Breaches

If a data breach occurs we will:

  • Assess the risk promptly

  • Notify the ICO within 72 hours if required

  • Inform affected individuals where necessary

12. Complaints

If you are unhappy with how we handle your data, you may complain to:

Information Commissioner’s Office

www.ico.org.uk

Telephone: 0303 123 1113

13. Changes to This Policy

We may update this policy from time to time. The latest version will always appear on this page.

Last updated: 11 February 2026